- Season 17
- Season 16
- Season 15
- Season 14
- Season 13
- Season 12
- Season 11
- Season 10
- Season 9
- Season 8
- Season 7
- Season 6
- Season 5
- Season 4
- Season 3
- Season 2
- Season 1
In this final episode of the series, the Hotel Inspector returns to Rosehill House, a 30-bedroom hotel in Burnley. When Alex first arrived two and a half years ago, she met a dad with a deadline and a daughter in despair. With the hotel badly underperforming, John was threatening to sell it and turn it into flats, but daughter Emma was unable to let it go. By the time Alex arrived, it was in the last chance saloon. Despite perfectly pleasant rooms, the hotel lacked identity and focus. With the building brimming with heritage, Alex helped the hoteliers see the potential of Rosehill House as a wedding venue — a change they enthusiastically embraced. The Hotel Inspector left heartened by John and Emma's drive. But the arrival of Covid-19 hit the wedding industry hard. Alex wants to find out if Emma and John have kept things afloat or whether the very tough climate has meant the flats project has resurfaced. And, of course, Alex wouldn't be the Hotel Inspector if she didn't have another surprise up her sleeve that could help to keep their business on the right track.
Alex Polizzi returns to Michelangelo's near Newcastle, a 10-bedroom hotel, bar and Italian restaurant set in four acres. Back in 2019, just before the world changed due to Covid-19, Italian brothers Paolo and Giacomo called the Hotel Inspector. The pair had invested 20 years of hard work into the business, battled through Paulo's cancer diagnosis and the death of their mother, and still owed almost half a million pounds. Did Alex help to turn their fortunes around?
This week, Hotel Inspector Alex Polizzi visits the Falcon Hotel in Cambridgeshire. Run by lifelong hotelier Colin and his daughter Jean, the duo took on the lease of this 16th-century coaching inn 11 years ago. But after centuries of guests coming and going, this old bird has seen better days. Despite rock bottom room rates of little over £40 per night, Colin and Jean are still struggling to pull in enough punters. Without enough cash coming in, the business is heading towards a make-or-break moment. The Hotel Inspector's first impressions aren't good. With both the building and the business in dire need of repair, Alex questions if things have just gone too far, and whether her visit is too little, too late! Eagle-eyed Alex looks deeper into the problem and discovers poor figures and tired interiors. But there's a glimmer of hope with a decent food offering. Can Colin and Jean tempt the locals back in with good, honest pub grub? Alex helps them transform the menu and sends Colin pavement pounding to promote the food. In time, the food income could fund a dramatic transformation, but for now Alex shows the duo how to furnish the rooms with basic amenities on a budget. Can the Falcon Hotel's fortunes take a turn for the better or will Colin and Jean have to consider flying the nest?
This week, Alex meets fellow Italian and first-time hotelier Carmine, who runs the The Lamp Post Villa B&B in the centre of the historic spa city of Bath. With Bath a tourist mecca for the well-healed, Italian-born Carmine took on the lease of the eight-room B&B just three months ago, with the dream of creating a secure financial future for himself and his young son. But as Lamp Post Villa is currently rated the worst B&B in Bath on Tripadvisor, Alex discovers this single father may have bitten off more than he can chew. After Lamp Post Villa's years of neglect, Carmine has taken on a business and a building in need of some serious TLC, with the kitchen and breakfast area so grim he's unable to supply breakfast. With poor reviews affecting his occupancy, he's now struggling to make any profit to pay for the repairs. He's surviving on his savings and is completely overwhelmed balancing his life as a father and as a hotelier. To make matters worse, he has just three years to raise the money to buy the lease outright. If he can't, all his hard work will be for nothing. Can Alex help turn the tide? Can the Hotel Inspector work her magic and help repair the damage to the business and the building before it's too late to secure Carmine and his family's future?
This week, Alex visits The Pack O' Cards, an inn with rooms in Combe Martin on the north Devon coast owned and run by husband-andwife team Chris and Debbie. This quirky Grade II-listed monument to lady luck was created in 1690 after local member of the gentry George Ley won a game of cards. When the couple bought the inn 26 years ago, with north Devon's reputation as a tourist hotspot, they hoped to make their fortune and quickly move on. But this 17th-century inn turned out to be a money pit and, with minimal winter trade, the couple have been left stuck in a cycle of feast and famine. Now tired and desperate to retire, it's time for Chris and Debbie to lay their cards on the table. Alex discovers their food offering, décor and local reputation need to come up trumps if the business stands any chance of being a profitable proposition. But has Alex met her match in Chris when it comes to interior design? Or will Chris take a gamble on Alex's bold idea? After pouring their heart and soul into The Pack O' Cards, can Alex help Chris and Debbie work towards their dream of retiring?
This time, the Hotel Inspector visits Caer Beris Manor, run by former Dubai real estate agent Omar and his wife, Kim, along with Kim's publican parents, Pete and Angie. In 2019, this family of first-time hoteliers took on the 22-bedroom manor near the Brecon Beacons, complete with 30-seat restaurant and function room. Despite their inexperience in the hotel industry, the family have high-minded ambitions for their business, dreaming of offering fine dining and a five-star experience at a three-star price. But having barely survived their first full season, the reality is that the family have bitten off more than they can chew. As well as dodgy decor at odds with the historic building, the hotel is run by a skeleton crew, piling more pressure on the family. The family has big ambitions for the restaurant, but with no chefs in the kitchen, it's an area that's fallen to self-taught cook Omar to oversee alone. Alex advises that the family put on hold their dream of a Michelin-starred establishment, and bring in experienced business owner, Barney Cunliffe, to help them think carefully about their dramatic change of direction, and tell them what it really takes to achieve a Michelin star. Can Alex convince the family to go back to basics — or will she leave them determined to reach for the stars?
Alex Polizzi heads to the famous seaside town of Shanklin on the Isle of Wight to visit father and daughter team Philip and Kelly, who run Gracellie Hotel. After years of haphazard management compounded by Covid-19 and then a very personal tragedy for the family, the hotel has fallen into deep decline. To save the hotel, the team at Gracellie need to dig deep and rekindle their passion for the family business.
Alex Polizzi heads to the LG Thai Derm Spa and Guest House in Loughborough, where she tries to help out first-time hoteliers, husband and wife Hasmeeta and Bharat. When the couple took over two years ago, they fell in love with a unique Thai-themed business that boasts a Thai spa with treatment rooms, a 24-seat Thai restaurant and 10 guest rooms. The business survived the pandemic - but at huge cost, that includes dirty rooms, a broken spa and chaotic management.
Alex Polizzi is enlisted to rescue Spanhoe Lodge in Northamptonshire, where an unexplained crash in guests forced them to turn to her for help to solve their tumbling occupancy. While Alex instantly finds the decor depressing, it's clear there is potential with the lodge and its fastidious owners.
Alex Polizzi is enlisted to rescue Michelangelo's, a Newcastle hotel and restaurant owned by Paolo Pieri and operated with the help of his brother, Giacomo. A year ago, illness forced Paolo to step back from the business, bringing a disastrous downturn in customers. Though Paolo is now back, profits are nowhere to be seen, so Alex tries to turn things around.
Alex Polizzi heads to Cornwall to help Sean and Janine, the owners of Northshore, Bude's only hostel. Having returned from travelling the world, the pair bought the property to keep their travelling dream alive. Running the hostel is the best job Sean's ever had - but a shocking downturn in occupancy and their unorthodox living scenario have left Janine wanting out. Desperate to sort the business, the couple call on Alex's advice in a last-ditch attempt to resolve matters. The expert arrives with a few surprises up her sleeve, but quickly learns saving this business isn't going to be easy.
Berkshire beckons as Alex Polizzi is called to the Grenfell Arms in Maidenhead, a pub with eight bedrooms and a restaurant, all run by 31-year-old Jamie. He cannot find staff, so he is doing all the jobs with the help of his mum, Sandy. She brings a lot of experience and advice to the table, but the two have trouble working harmoniously together, which isn't helping Jamie's business succeed.
Alex Polizzi head to the Dukes in the Bedfordshire village of Heath and Reach to help mum-of-two Sarah to improve the pub she bought three years ago. After a successful first year, a personal setback turned Sarah's dream into a nightmare. With a knock to her confidence and her eye off the ball, occupancy took a nosedive and the business has bombed. Alex arrives to find Sarah hiding from customers in the kitchen, staff kicking their heels and the place looking more like a youth club than a character country pub.
In Dorset, Alex Polizzi helps James and Yvonne, the owners of the Coach and Horses. They are struggling to attract business, despite it being the only pub in the village. Alex is instantly shocked at the first impression of the Coach, its rooms and also its owners, but can she get their business back on track?
Alex Polizzi returns to one of her earliest assignments as Hotel Inspector, in the shape of West Usk Lighthouse on the edge of the Bristol Channel, which she first visited back in 2008. Despite initially turning a profit for a few years following the show's visit, owners Frank and Danielle have seen occupancy steadily decline. Once again, Alex casts her expert eye over the hotel and recommends the best way forward.
Alex Polizzi helps Chris and Leisha, who bought a village pub with 10 rooms in West Sussex just over a year ago, but have now run out of money and momentum. The novice hoteliers are struggling to attract customers to the George Hotel and Leisha despairs of Chris's tendency to get distracted from the job at hand. Alex is quick to identify a rescue plan, but with an unfocused leader at the helm, can they see it through?
Alex Polizzi visits the 51-bedroom Devon Bay Hotel in Ilfracombe, which is run by inexperienced general manager Adrian and his wife Gill. The establishment has a poor reputation but Adrian has managed to persuade low-cost coach parties to return. However, with the summer season about to start and with no proper hospitality experience, the reality of delivering on his promises is starting to hit home for Adrian. Can Alex turn this novice into a real hotelier before the coaches arrive?
Alex Polizzi travels to the French Pyrenees, where ex-pats Mike and Joss invested everything they had into creating a holiday retreat and a beautiful family home for themselves and their two young boys. But despite the fabulous setting, the hotel's bookings are poor and with their savings dwindling, the couple are desperate not to take another wrong turn. Can Alex get them back on the right track?
Alex Polizzi is called to the Gipsy Hill Hotel in Exeter, where owner Grace has plans to retire and hand the business to her daughter Jackie, who currently manages the hotel. But profits are falling and Grace worries there will be no business to pass down. Alex immediately spots that the hotel is stuck in the past, with its old-fashioned decor. Can she convince the owner to release her grip on the purse strings and allow her daughter to take ownership now?
Alex Polizzi visits Horley near Gatwick to help Quasim, the owner, improve his ailing Surrey guesthouse. With 13 other B&Bs all battling for the same trade, he is struggling to make the monthly repayments. Alex can see the potential in Quasim's business, but curbing his expensive tastes to maximise profits turns out to be far from easy.
Alex Polizzi visits the Sea Croft, a struggling B&B in Lytham St Anne's, Lancashire. Two years ago, owner Georgina gave up a career teaching business studies with a dream of running a successful guest house. Now, a ú50,000 bill for unforeseen repairs and dismal occupancy has left her struggling to run the business. With her immaculate rooms lying empty, self-confessed neat freak Georgina cannot understand where she is going wrong. Alex can see the potential for success but getting Georgina to stop focusing on little details and start seeing the bigger picture does not prove easy.
Alex Polizzi tries to reverse the fortunes of more hotels and B&Bs around Britain, beginning with a visit to the Rosehill House Hotel in Burnley, Lancashire. Owned for the past 25 years by John and run by his daughter Emma, they have cluttered the 31-room establishment with tat and lost sight of who their customers are. Recently, bookings have taken a sharp decline and to make matters worse John's wife Jacquie - once the life and soul of the hotel - has been forced to retire due to illness, leaving Emma to run the place alone.
Alex Polizzi visits Eastbourne's the Sheldon, where owner Judith is doing nothing to make her business stand out from the competitive seaside crowd. With Judith's help, Alex gets busy rebranding the Sheldon as a family B&B in time for the all-important summer season.
The Hotel Inspector helps out a former city high-flyer whose dream of running a dog-friendly, local pub in the countryside has gone off the rails.
Jon was left this 13-bed hotel with stunning views by his late mother, but occupancy is flagging and he has fallen out with the young couple who live in and manage the property. Alex must mediate a massive fall-out to try to get everyone back onboard.
Alex Polizzi offers candid advice to owners of struggling hotels and guest houses. First the first time, Alex tackles two hotels at once - a country inn in the Scottish borders with new and disengaged owners, and a guest house in Cambridge whose owner is reluctant to modernise.
Alex Polizzi offers candid advice to owners of struggling hotels and guest houses. Retired couple John and Ilona spent thousands on this ten-bed hotel, but occupancy is below 10%. Alex has a plan.
Alex drops in to help 69-year-old Alan, who hoped that the Crown would set him up for retirement, but has found himself working all hours for no profit. Shocked by what she finds, Alex refuses to check herself in.
A string of bad reviews has left Sean's hotel floundering.
Chris and Jonathan bought this crumbling historic building with their hearts rather than their heads, and are now starting to realise the mammoth task before them. Can Alex reverse decades of ugly decor, teach her hosts to clear the clutter, erase the oppressive red and herald a more glamorous, curated look?
The Hotel Inspector heads to Colliters Brook Farm near Bristol, to try to make sense of owner Richard's struggling business which was derailed after a planning application was turned down.
Alex steps in to try to convince a generous hotelier to pass on the price of luxury to her customers.
Alex comes to the aid of some first-time hoteliers who are converting the rooms above their craft-beer bar into a hotel, as well as wanting to add a tapas bar and a chicken shop!
Husband and wife Judith and Kevin have run their hotel for 20 years, but their once busy establishment has fallen out of favour with Britain's family staycation set. Alex hopes the owners will be the hotel's saving grace, but once she has filled it with guests it becomes clear that the old fashioned approach at the Bulstone needs updating.
In the seaside resort of Bude in Cornwall, Alex tries to help a shy and retiring hotelier who has a reputation for hiding away from his guests.
In the Dorset seaside town of Weymouth, Mum and manager Loraine employs several of her seven children at The Richmoor Hotel, but she has been letting her mothering instincts get in the way of business. As a result, the service is starting to suffer and the family-run hotel is on the verge of a revolt.
Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. In county Sligo on the west coast of Ireland, Colum Stapleton runs the uniquely designed eco-lodge The Gyreum with his daughter Finn. But whilst the surroundings of the Wild West are idyllic, the offering is anything but, and when Alex insists that the owner needs to roll up his sleeves and fix the place up, sparks fly.
Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. After filling a coaching inn full of surprise guests, Alex has to close the place down to show its owners how to get back on track.
Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. A beachside hotel in Harwich with quirky decor is in dire financial straits due to downturn in local business. When Alex uncovers the extent of the owners' troubles, she delivers her toughest advice to date, but will the creative couple take heed before it is too late?
Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. Alex turns her attention to a hotel located in the grounds of a stable, where the horses enjoy five-star facilities but human guests are treated less well.
Alex turns referee to solve a problem between a hotel manager and the owner, who monitors her every move on CCTV cameras from her office in Paris.
Alex travels to Torrox in southern Spain to try and transform the Le Casa Hotel.
Alex travels to Gloucester to try and transform the Little Thatch Inn, a 14th-century hotel.
Alex travels to Ramsbottom, Greater Manchester to try and transform the Grant Arms Hotel, a 14-bedroom 19th-century listed building.
Alex travels to Port Talbot, Wales to try and transform Mountain View.
Alex travels to Bournemouth to try and transform Hotel Celebrity, a 55-bedroom hotel where each of the rooms have been named after movie stars and famous musicians.
Alex travels to Ramsgate to try and transform and revive what once was a summer retreat for Queen Victoria.
Alex travels to Torquay, Devon to try and transform a music-themed bed and breakfast.
Alex travels to Looe to try and transform the Fieldhead, a 16-bedroom hotel where the staff are struggling with the complex booking system.
Alex Polizzi heads to Crawley in West Sussex to try to help out a family-run concern just five miles away from Gatwick. Despite its proximity to the busy airport, the Waterhall Country House Hotel is struggling and owners Anne and Andy Marsh desperately need a change in fortunes if it is to become profitable
The Green Man Pub and Hotel is in a prime location near Wembley Stadium, but bad reviews and old-fashioned bedrooms are putting off guests and forcing owner Mel Preedy to rely on the establishment's pub to support the hotel side of the business. This Episode is the second time in the history of the show that Alex refused to stay the night.
Sue Tipton bought the Gungate Hotel in Tamworth, Staffordshire, on impulse because she was looking for a challenge, but the last few years have become a constant struggle and she has been forced to run the business virtually single-handed.
The owners of Paramount Hotel in Nottingham push Alex Polizzi to the edge and she comes close to walking out for the first time ever.
Church minister John Humberstone has been welcoming guests to the Grade-II listed Alexandra Hotel in Llandudno for the past couple of years, but the business is in deep trouble
Alex visits an ancient bed and breakfast in the seaside town of Falmouth in Cornwall that is in danger of going under.
Alex Polizzi visits the Blackpool hotel where she meets owners Neil and John who were best friends when they took over the hotel over a decade ago. They both love a joke and guests were greeted by bangers in the wardrobes, fake insects in the breakfasts and a pound coin stuck to the floor in reception.
Alex Polizzi visits a hotel in Liverpool that used to be Beatles manager Brian Epstein's house, where the owner of the hotel has memorabilia of The Beatles all around the hotel.
Alex returns to the eight bedroom floating hotel on the River Thames, to check whether the business is still afloat.
Alex revisits a hotelier she advised in Margate, but is not met with a warm welcome.
In Newquay, Alex tries to persuade 71-year-old hotelier Margaret to change her ways.
Alex visits a 15th-century haunted hotel in St Albans, where guests often get more than they bargain for.
Alex travels to Falmouth to help father-and-son team Harry and Mark with their 29 bedroom country house hotel that has been struggling with low occupancy and low profits.
Alex walks into the lion's den when she helps a struggling establishment in Eastbourne.
Alex is asked to inject some Northern Soul into a struggling hotel in Wigan and restore it to its former glory.
Alex travels to an hotel in Ealing, owned and run by former beautician Nousha and her son.
Alex visits an hotel and nightclub in Essex, run by a family who are simply not dancing to the same beat.
Alex Polizzi comes to the rescue of more struggling hotels, beginning with Birmingham naturist retreat the Clover, whose owner Tim Higgs insists Alex has to strip off before she can start work. She soon discovers this strict no-clothes rule, while not surprising for a naturist hotel, applies at all times throughout the entire establishment - even in the lounge and restaurant – a policy she believes will put off more customers than it attracts. But despite rising debts, Tim refuses to budge on his naturist principles.
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