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It's Brownall's 25th birthday and former boss of the centre Maggie Higgins is invited.
Karl and Natalie are apart for the first time, and Trish is infatuated with a fellow manager.
Karl's loyalties are tested when the staff go on strike.
Karl's attempts to prove to Natalie that he's a tough-guy go awry when vertigo strikes.
Trish presents Karl with an indecent proposal, but it comes at a price.
Angela deals with her pregnant cat, while Trish deals with fertility problems of her own.
A Saturday health and wellbeing workshop with a neighbouring branch makes Karl much more relaxed than he wants to be, and presents Natalie with a big decision.
Security guards Janette and Paul make unlikely heroes when Trish loses her mobile phone and Natalie gets in big trouble with a jobseeker.
Under pressure to hit targets, Karl and George are on an ill-fated stakeout, whilst Natalie resorts to teaching Bryony dubious new work skills.
Trish and her deputy manager Natalie stage a youth unemployment initiative to impress the local MP, but things don't go according to plan.
The temperature rises at Brownall when a local hot-tub manufacturer wants to recruit a new sales team - and Trish and Karl each tell a lie which spirals out of control.
It's deputy manager Natalie's first day at Brownall Job Centre.
While celebrating her birthday, Trish receives a life-changing surprise.
Karl discovers his new girlfriend is signing on at the job centre.
Trish is on the lookout for an inspector posing as a jobseeker, while Karl and George team up to interrogate a pair of big-time benefit cheats.
When a factory suddenly shuts down, Brownall is inundated with newly unemployed jobseekers.
Trish invites a sergeant to the job centre to hold an armed forces recruitment day.
Job centre manager Trish has a seminar to run, her temp is running late, and a difficult employee returns after winning a tribunal.
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